Student and Family Support Office

Get help with questions or concerns about your child’s education

If you have a question or concern about your child’s education, start by speaking with your child’s teacher. If you need more support, contact the school’s principal.

If your question or concern has not been addressed, our Student and Family Support Office can help. We can answer questions, provide information and support and help connect you with the appropriate school board staff or services.

When you contact our Student and Family Support Office:

• we will acknowledge your inquiry within 2 business days
• we aim to provide an answer within 5 business days

To help us respond to your inquiry, please provide:

• your name and contact information
• your child’s name and school
• a description of your question or concern
• any steps you have already taken to try to resolve the issue

Resolving a Concern

We invite you to use the step-by-step resolution process outlined below to find the most direct contact for your needs. If you have completed the initial steps and require more help, please fill out the intake form below.

Step 1 – Speak to a Teacher or Staff Member

Speak directly to a teacher or staff member about your concern. If the issue is not resolved, proceed to step two.

Step 2 – Speak to the Principal

Speak to the Principal, the person with the concern believes the issue is not resolved, they may speak to the Superintendent of Learning responsible for the school.

Step 3 – Submit an Inquiry

If your concern remains unresolved, please complete the Inquiry Form below or reach out by phone or email. We will acknowledge your inquiry within two business days and make every effort to provide a full response within five business days. If more time is needed, we will let you know when to expect one.

Contact the Student and Family Support Office